Privacy policy

This notice describes our handling of personal information when you visit, buy from or contact this website.

Information we handle

When you browse, place an order or contact us, we may receive your name, contact details, delivery and billing addresses, order history and messages. Technical information can include an IP address, browser, device, page activity and security signals. Payment providers process payment credentials; do not send full card details or passwords by email.

Why we use information

We use necessary information to take and deliver orders, respond to questions, manage returns, process payments, prevent fraud and meet record-keeping obligations. Optional promotional emails require the appropriate consent, and every marketing email provides a way to unsubscribe. We explain additional purposes and obtain consent when required.

Cookies and preferences

Essential cookies support the cart, checkout, session and security. Optional analytics or marketing technologies, if enabled, are governed by the consent controls offered on the website and applicable law. You can manage cookies through those controls or your browser. Disabling essential cookies can prevent parts of the shop from working. Withdrawing optional consent does not prevent you from requesting customer support.

Service providers and transfers

Our commerce platform, payment processors, carriers and service providers receive the information needed to perform their tasks. Processing or storage may take place outside your province or Canada, where information can be subject to local laws. We use contractual and organizational safeguards appropriate to these arrangements and do not treat a service provider as permission to use data for unrelated purposes.

Retention and safeguards

We retain information only as long as reasonably needed for the stated purpose, legal records, dispute handling and security. Retention depends on the type of record and applicable requirements; ask us about the period that applies to your information. We then delete, de-identify or securely dispose of it. Access controls and other reasonable technical and organizational safeguards are used, although no system can promise absolute security.

Requests and complaints

Use the contact details below to request access or correction, ask about deletion where applicable, withdraw consent subject to legal or contractual restrictions, or raise a concern. We may verify your identity before disclosing personal information and will respond within the period required by applicable law. If a request cannot be fully met, we explain the reason and available recourse. You may also complain to the applicable provincial privacy authority or the Office of the Privacy Commissioner of Canada. This page does not restrict those rights.

How to contact us

Email: support@herschelbags.shop
Telephone: 867-555-3286
Business address: 280 Richmond Rd, Ottawa, Ontario, K1Z 6X5, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).