About Us

We serve Canadian customers through an independent website with product browsing, ordering and after-purchase assistance.

An independent online store

We operate an independent online store serving customers in Canada. Our website brings product information, ordering and customer support together so you can review an item and decide whether it suits your needs.

Clear information before checkout

We aim to show useful product descriptions, current prices in Canadian dollars and available options. Check the product page for the specifications that matter to you. If a detail is unclear, contact us before placing an order.

Support after an order

We offer free standard shipping within Canada, normal processing of 1–2 business days and typical transit of 4–6 business days. Our 30-day return and exchange policy includes free approved return shipping and no restocking fee. The Shipping, Refund, Payment and Privacy pages explain how we handle purchases and personal information.

Get in touch

Use the verified store contact details below for product questions or order support. We do not ask you to send passwords or full payment-card details to receive assistance.

How to contact us

Email: support@herschelbags.shop
Telephone: 867-555-3286
Business address: 280 Richmond Rd, Ottawa, Ontario, K1Z 6X5, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).